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Manager content → Disciplinary & Grievance

Grievance Process and Resolution (Manager) (Gri-MGR-24)


Description
Disputes can inevitably arise in any organisation. This course explains the proactive approaches managers can take to enable a positive employee relations culture, as well as how to manage grievance issues informally and formally.

All prices include VAT.

Content
  • Step 1 :: Introduction (5:33 min)
  • Step 2 :: Informal resolution (3:56 min)
  • Step 3 :: Formal process (8:33 min)
  • Section 1: Grievance Process and Resolution Manager Test
  • Step 4 :: Investigation and decision (5:04 min)
  • Step 5 :: Record keeping (2:46 min)
  • Step 6 :: Hints and tips (1:31 min)
  • Section 2: Grievance Process and Resolution Manager Test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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